Our technical support and account management teams are dedicated to working with our current active clients to provide technical assistance for the TheraOffice Products. All support related tickets are routed to our U.S. based support associates in our main location. Our data shows the average satisfaction rating among completed support tickets in the years 2009-2012 is 97%. Response time is typically within an hour from the time a support ticket is created, and is prioritized on the severity of the issue and the order in which it was received.
Technical support is available between the hours of 8:30 AM Central Time to 6:00 PM Central Time, Monday through Friday (excluding holidays). Hands on Technology monitors messages (voice and email) left after working hours for clinic emergencies.